Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets  

• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools

• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times

• Manage creation, modification and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files and email accounts

• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools

• Provide basic PC installations and configuration tasks

Job Requirements

• 2-3 years working experience in a computer related support or and IT operational environment

• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10)

• Good written and communication skills in English

• Good interpersonal skills, with a focus on listening and questioning skills

• Good problem-solving abilities and ability to work under own initiative

• Maintain adequate knowledge of operating systems and application software

• Experience with configuring and supporting any version of Windows Desktop (7, 8,10)

• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365

• Some basis experience with supporting physical networking is desirable but not essential

• Singaporean or Singapore PR is preferred

Primary Responsibilities

Deploy, configure, manage, and maintain virtualized infrastructure (For Virtualization ie VMware, Microsoft Hyper-V. For Storage ie HDS (Hitachi Data System), HPE, Dell, EMC, Lenovo, IBM. For Backup Software ie Veeam, Veritas BackupExec, Veritas Netbackup, Acronis, Arcserve, ShadowProtect).
Create documentation, perform root cause analysis, quickly identify trends and recommend possible solutions.
Troubleshoot network, hardware, and software related issues.
Serve as a primary support and maintenance resource for customers.
Perform required maintenance off hours and support 24×7 operations.
Participate in requirements gathering.
Present and promote solutions and services to highlight value add.
 

Desired Skills

2+ year’s experiences in virtualization technology.
Knowledge of server systems, storage systems, virtualization technologies and networking.
Knowledge of data center route/switch technology, backup/recovery in a virtual environment.
Understanding of active directory architecture, DNS administration.
Excellent written and oral communication skills, strong coordination and project skills.
Strong customer experience mindset, listening, understanding and responding to customer needs.
Assess and evaluate current virtual computing infrastructure, and provide recommendations for enhancements.
Keen to learn
 

Qualifications

Minimum Diploma in computer science, information technology, computer programming, or similar.
VMWare Certified Professional (VCP) preferred.
 

Focuses on working with all Account Managers in selling licensing of Microsoft (Azure, M365, Teams, etc.) to customers, and leads, drives and delivers sales and profit goals through the company. Works closely with clients to best manage their licensing and drives them towards company licensing methods and associated benefits. Supports Collaboration and Cloud sales resources in their pursuits and owns licensing elements of engagement(s). Helps customers evaluate and understand how to purchase and maximize licenses for their technology solutions.

Essential Duties and Responsibilities:

Responsible for go-to-market messaging, demand creation and work with Azure Cloud sales/technical division (deployments, migrations, managed services and more).
Manages and achieves overall Microsoft Practice CSP gross profit sales goals.
Maintains expertise in all Microsoft solutions and product acquisition programs.
Positions Company CSP offerings effectively and educates both clients and Account Managers in order to grow existing clients and gain net new CSP business for both Azure and Modern Workplace solutions.
Grows client base by maximizing incentives and helping evolve clients to the cloud (Azure, M365, Teams, etc.).
Leads the following areas in various Microsoft CSP programs:
Identifies new cloud opportunities. Engages in Microsoft cloud discussions.
Provides customer service sales consultation (optimization, adoption/consumption models) to clients.
Builds pipeline and drive results upon Microsoft CSP Cloud for Company.
Provides post-sale support and billing verification.
Provides Account Managers and their clients with consistent and excellent guidance on daily basis.
Assists in identifying and driving up-sell as well as additional product opportunities.
Participates in proactive campaigns focused on driving customers to new offers.
Participates in customer calls to understand their needs and how to promote our CSP business to them including multi-program cost analysis comparisons.
Prepares contracts for customer signature and understand specifics of contractual requirements, if required.
Enables sales teams to position Microsoft solutions to their client base by teaching product acquisition, program knowledge, services offerings, leveraging funding programs and how to provide up-sell opportunities.
Remains current on Microsoft Product Acquisition programs and updates.
Facilitate the entire process of Microsoft CSP procurement through Ingram Micro Marketplace portal.
Supports and conducts self in a manner consistent with customer service expectations. This job has no supervisory responsibilities.
Education Requirements:

Diploma in a related field or Customer Service background.

Experience Requirements:

Microsoft Certified Licensing experience, skilled with managing contract vehicles such as CSP for Azure and Modern Workplace subscriptions.
Proven track record of meeting and exceeding sales and profitability targets.
1 year of current experience selling Microsoft Software solutions; primarily via Microsoft Partner CSP.
Successful in developing strong customer and partner relationships.
Outstanding licensing, negotiation and closing skills.
Proven customer facing ability.
Proficient use of Microsoft Office Productivity applications; able to manipulate large, complex Excel spreadsheets and create customer presentations.
Other Skills and Abilities:

Ability to execute and focus on results.
Strong analytical skills.
Excellent communication skills in oral and written presentation abilities.
Self-starter with excellent organizational, administrative and interpersonal skills; self-motivated and pro-active.
Ability to meet deadlines on tasks/projects with minimal supervision.
Ability to multi-task and prioritize work in fast paced environment.
Ability to successfully work as a team and independently.
Detail oriented.

Designs, supports, coordinates, controls and operates internal data or voice communication systems or specialized components of a network whether data, voice or video including Local Area Networks (LANs), Wide Area Networks (WANs), and voice systems by conducting such activities as planning, configuring, testing, maintaining, troubleshooting and tuning network infrastructure which might include routers, switches, gateways, firewall systems, multi-function switches, end offices, signalling transfer points, private branch exchanges (PBXs), voice mail, call management systems (CMS) and network security devices. Provides leadership and work guidance to less experienced personnel.

Essential Job Functions

·Maintains data, voice or video network hardware and systems; investigates and resolves network and hardware matters of significance; researches, analyses, isolates and resolves errors; assesses and updates older networks as needed and in accordance with specified plans.
·Provides technical support on data, voice or video networks for internal and/or external customers; answers technical questions; recommends and implements approved course of action. Provides technical leadership for data or voice network problem escalation and resolution.
·Installs and maintains network facilities, including hardware, software, and system data for small to medium sized networks. Installs network applications on network servers or voice equipment; maintains, tests, researches and resolves problems. Determines appropriate standard testing routines or scripts; may test various voice or data equipment such as routers, switches, hubs or optical equipment, or multi-function switches, end offices, signalling transfer points, private branch exchanges (PBX), voice mail, and call management system, etc. for maintenance.
·Designs, implements and maintains various networks such as LAN, WAN, and voice systems in accordance with specified requirements. Prepares data or voice network diagrams and drawings to document and assist in communicating current operational status of networks.
·Performs data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signalling transfer points, PBX, voice mail, call management systems, etc. to enhance performance.
·Provides leadership and work guidance to less experienced personnel.
·Prepares routine proposal documentation and information to meet customer requirements. Prepares routine cost analyses and vendor comparisons to ensure cost-effective and efficient operations, and measures feasibility of various approaches.

Basic Qualifications

·Bachelor’s degree or equivalent combination of education and working experience
·Bachelor’s degree in engineering, computer science, management information systems, or related field preferred 2+ years of enterprise level experience with network switching, routing, firewalls, wireless networking, etc., or an equivalent combination of education, certification(s), and/or related experience
·Experience working with local area network systems and technical infrastructure communication issues
·Experience working with Data Centre networking and network architecture experience
·Experience working with Network security and network architecture experience
·Experience working with multiple technical platforms (e.g., mainframe, two-tiered client-server, three-tiered client-server)
CCNA, CCNP, or Security+ desired/preferred

Other Qualifications

·Good analytical and problem-solving skills
·Skilled in time, priority and task management
·Interpersonal skills to interact with customers and team members
·Communication skills to interact with team members and support personnel
·Leadership skills to assist less experienced personnel
·Ability to work independently and as part of a team
·Ability to manage competing priorities in a complex environment
·Ability to convey a strong presence, professional image, and deal confidently with technical problems
·Singaporean or Singapore PR is preferred, no race preference

Work Environment

·Office environment

·Must be able to work on customer’s site based on the assigned project deployment

If you would like to apply for this position, please submit your CV to our HR department at resume@amnet.com.sg .

Job Description

The Account Manager is responsible to generate, maintain and further develop sales forecasts for allocated customers’ accounts. He/She is required to develop, manage and maintain strong account relationships with the customers. Additionally, he/she is also expected to work cross-organizationally to co-ordinate pre-sales, professional services and support resources to drive successful solutions for customers.

The Account Manager is also responsible for meeting sales quota through identifying and gaining business from new and existing clients and ensuring customer’s satisfaction through the products and services provided. He/She is expected to have a deep understanding of the organization’s products and services. He/She is also required to participate in the development of value propositions and to negotiate successfully to close a sale.

Job Requirements

⋅ Diploma with at least 1 to 2 year experience in the IT industry

· IT Product knowledge in Information Technology would be an advantage

· Strong presentation, sales, negotiation influencing skills

· Track record of consistent quota achievement and must be results driven

· Possess the ability to understand business problems the prospects are resolving and able to qualify sales opportunity

If you would like to apply for this position, please submit your CV to our HR department at resume@amnet.com.sg .