Sourcing and vendor management leaders focusing on technology service sourcing must incorporate the trends discussed in this research regarding IaaS, managed workplace services and hybrid IT management to support their organizations’ digital business transformation.
- Although cloud is the fastest growing IT service model, sourcing and vendor management leaders struggle to integrate legacy infrastructure platforms with cloud platforms to support digital business growth, failing to deliver the agility, flexibility and scalability necessary to succeed in the digital business.
- Attracting and retaining people with digital dexterity is one of the greatest challenges organizations are facing in the digital business transformation journey.
- Virtual personal assistants with artificial intelligence capabilities automation are transforming service desk outsourcing, significantly reducing IT-related staff costs.
- Microsoft and AWS continue to dominate the cloud IaaS market, causing great changes in competition and continuous price reduction.